Help when you need IT.

On-demand, pay-as-you-go, remote technology support.

Our standard Per Minute Service brings you Remote Technology Support - which means:

• 95% of technology issues are resolved remotely - you receive premium service delivered by certified North American technicians only
• Desktop screen sharing – you and our technicians both see the same workspace (so you can watch & learn)
• Hardware troubleshooting – know why things are happening
• Help just a phone call away – wherever you are: in the office, at home or on the road.
• On demand training – how-to help for all Microsoft productivity applications (i.e. Microsoft Office software) as well as other certified & supported applications. What you might not be aware of is that our

Remote Technology services aren't limited to the support of desktops, laptops, servers, etc. Remote support can also be performed on other common office technologies. For example, you can also receive:


You’ve just purchased a new smartphone and want to get the most out of it. You need to stay connected to the office. You want to sync your email accounts, your calendar and your address books. You want to install and run applications like MS Office on your phone...

So how do you get started?
Very easily. Call our 1-866-My-Utility live helpdesk service and receive remote smartphone support on-demand - on an as-needed or ‘Per Minute’ basis.

What does remote smartphone support mean?
It means you can be instantly connected to one of our certified technicians who can then take remote control of your phone. Watch your screen in real-time as we perform any set-up, syncing or user training you desire. You can get as little or as much help as you want, when you want, for only $2 per minute. 1-866-My-Utility helpdesk services have already helped thousands of small and medium-sized business users to better utilize their existing technology in a more cost-effective and environmentally-friendly way. Now we’ve taken that proven support model and expanded its capabilities to support new smartphones like the Blackberry®. With 1-866-My-Utility, you are guaranteed to receive unprecedented levels of service and support for your smartphone.




”I can’t print!” are the dreaded words often heard yelled in frustration across the office.
When the Internet was first introduced as a key tool for business in the 1990’s, the early predictions had us moving toward the “paperless office”. Since then, paper consumption has actually increased by multiples each year, because of the Internet as a limitless source of information. For most small and medium businesses, printing, copying and faxing remains a necessary business function to operate. With that, has come the need for more sophisticated devices, known as multi-function printers (MFP) that are connected to the network. Unfortunately, the addition of this device to the office has caused frustration when those fateful words are yelled out. Is it a mechanical problem or network problem or software problem or connectivity problem? Who cares – you just want to be able to print. Until now, you’ve had to call your office equipment dealer, then wait for them to come onsite to your office, check the machine over only to tell you that the problem wasn’t, nine times out of ten, mechanical. Then you have to put a call into your IT service provider to trouble shoot your network or your internet service provider to check your connectivity. All of this results in hours of waiting for service, lost productivity and expensive bills for onsite service.

Wouldn’t it be nice if you had just one person to call?
What if the problem could be remotely diagnosed and fixed without anyone stepping foot in your office?
• On average Remote Printer Support means a 50% cost savings over hourly rates paid to your IT contractor.
• No downtime for you other than the time spent resolving your issue.
• There are no minimum charges levied for taking your call.
• Response times are immediate.

Sign up today to begin receiving remote technology support in any of these areas!