In order to provide quick/efficient customer service, insurers like Bradley's rely on technology for: -Internet access (pipe to the carriers) -Phone systems -Email -Quoting tools (such as Compu-Quote) -Line of Business software? i.e. Power Broker, The Agency Manager Customer's Thoughts.
"From an end-user perspective, we prefer having a single point of contact for our technology, including our primary line of business application, Power Broker," stated Ray Shannon, VP & Partner of Bradley's Insurance Ltd. "The Utility Certified Vendor Program provides us the peace of mind that Utility has taken the necessary steps to support our specific industry (insurance) and technology challenges. When The Utility Company says there is "a new way" of doing things, they mean it. This "new way" has taken a little getting used to, our employees were conditioned to having someone come onsite, but in a recent satisfaction survey we conducted, we've seen that the majority of users understand that if they have an issue, a quick phone call to 1-866-My-Utility gets them immediate service." "Comments such as -Quick response time, - Knowledgeable and competent technical support - and it seems to be a fast way of getting a computer problem solved without running around the offi ce looking for the IT guy tell me our employees are getting through any growing pains we might have had and see the value in the service we are now receiving. ............... read full article Link